Frequently Asked Questions
Find answers to common questions about our platform and services.
How does TwitDeal work?
TwitDeal is a platform that connects you with premium office furniture and workspace solutions. We showcase products from various categories, and when you click "View Details" on any product, you'll be redirected to our partner marketplaces where you can complete your purchase.
Do you sell products directly?
No, we don't sell products directly. We act as a discovery platform that connects you with trusted marketplaces like Amazon, Alibaba, eBay, and others where you can purchase the products.
How do I place an order?
Simply browse our products, click "View Details" on any item you're interested in, and you'll be redirected to our partner marketplace where you can complete your purchase following their standard checkout process.
What is your return policy?
Return policies vary by marketplace. Since purchases are made through our partner platforms, you'll need to check the specific return policy of the marketplace where you made your purchase. We recommend reviewing their terms before completing your order.
Do you offer delivery?
Delivery options are handled by our partner marketplaces. Shipping details, costs, and delivery times will be shown during the checkout process on their platform. We don't handle shipping directly.
How can I track my order?
Order tracking is managed by the marketplace where you made your purchase. You'll receive tracking information directly from them via email or through your account on their platform.
Is my payment information secure?
Yes, all payments are processed securely through our partner marketplaces using their established payment systems. We never handle or store your payment information.
Can I get customer support?
For product-related inquiries, you can contact us through our contact form. For order-specific issues, you'll need to contact the marketplace where you made your purchase.
Are the product prices accurate?
We strive to provide accurate pricing information, but prices may change without notice. The final price will be shown on the marketplace where you complete your purchase. We recommend verifying the current price before making a purchase.
How do I contact you?
You can reach us through our contact page or email us at support@twitdeal.com. We're here to help with any questions about our platform or to assist you in finding the right products for your workspace.